EDITIONS. Any given photograph is capped at 45 if an artwork unless marked unique or smaller to increase rarity and value. You can pay more to decrease the edition size for exclusivity or expand it depending on your project’s scale. Please note that prior client sales may negate this option! We hold our reputation and integrity to extraordinarily high standards.
PURCHASING. There’s no formalities here around purchasing. Please call Travis Patterson (202.412.1282) at any point in the purchase process. You may also email project name, product identifying numbers, quantities, sizes, and projecting purchase and install timelines to travcpatterson@gmail.com to start the conversation and a quote.
DAMAGES. In the atypical situation that an item arrives damaged, please notify me within 3 days of receipt and I will make arrangements for a replacement. No re-stocking fees or return shipping charges will apply. Please contact shadownixstudio@gmail.com or 202.412.1282 to report damage or defective items. Images of the damage will be necessary for our records.
FRAMING. While we are open to your preferences, we by default will white frame all artwork under museum glass and white mat. We deem custom metal framing a “sharp” look! We consider both of these to be a modern approach in which the finishing processes do little to distract from the true product. Singular loose prints are not available.
WARRANTY. If yo
CONTACT. Explore this website and ask what questions need answering via email (shadownixstudio@gmail.com) or phone (202.412.1282). I pride myself on quick response times.
LEAD TIMES. All work is made to order using local print and frame shops. Standard lead time is six weeks from order to delivery but can be expedited or delayed for an additional fee.
SHIPPING. All shipments are over packed and fully insured. Tracking numbers will be provided as soon as available. Packing lists, invoices, care and warranty documents will all be provided in PDF format unless you request them in paper form.
INSURANCE. Insurance is available for an additional 50% cost of the each line item. It lasts for a life time and protects against weather events, fire. It lasts a lifetime.
RETURNS. If you aren't happy with your purchase, notify me within 10 days of receipt for a full refund or assistance in finding a suitable replacement. After 10 days, you can still make a return for up to 30 days but will be charged a 20% re-stocking fee on the item returned. Returns are not accepted after 30 days unless it's defective. Original delivery fees are non-refundable. To receive a full refund, the returned product must arrive back to the studio in its original condition. If you aren't 100% sure that your purchase will work, please keep the original packaging. That will make it easier for you to return it without shipping damage.